What Sets Us Apart?

We measure our success by your ability to boost staff engagement and deliver more patient-centric care.

Evidence-based approaches tailored to fit each client’s specific needs

We partner with each organization to first identify the strategies and programs that are working well to better understand where there are the greatest needs for improvement.

Understanding that great patient experiences start with great employee experiences

The research is clear: better employee engagement is essential for long-term improvement in care and service. Our intensive, boots-on-the-ground work with managers helps sustain gains and contributes to employee retention, morale and productivity.

Developing competencies, not just implementing tactics

Real, sustainable improvement comes from building competencies and critical-thinking skills among leaders and their staffs, not simply searching for silver-bullet tactics to complex, organizational challenges.

Experienced advisers who have walked in your shoes

All of our Principal Consultants have earned their stripes in leading provider organizations, gaining a depth of knowledge and insight that only experience brings. Translation: we’re old enough to remember The Beatles and to know the words to the Mary Tyler Moore Show theme song.

patient-centric care