Employee Engagement

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Have we lost the power of purpose in health care?

Understanding and leveraging purpose in organizations seems to be one of the most talked about issues – and opportunities – in companies today. A few weeks ago, 181 CEOs who are part of the prestigious Business Roundtable signed a new statement on the “Purpose of a Corporation.” No longer is simply driving shareholder value the top priority, they said. The statement recognized an organization’s role in engaging and serving all stakeholders: customers, employees, suppliers, communities … Read More

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What’s not to love about a booming economy – unless you’re a middle manager

What’s not to love about America’s strong economy? More people are employed, wages are finally beginning to inch up for workers left behind in the past, and stock prices are rising.

But for middle managers, a growing economy can bring unexpected consequences. Simply keeping a department staffed can be more challenging, let alone developing employees so that they are individually and collectively more successful.

In September, Bloomberg reported that U.S. job openings rose in July … Read More

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Why a “5-to-1 Mindset” Fosters a High-Performance Culture

In our work with major health systems across the country, we’ve advocated leaders adopt the golden 5-to-1 ratio in their interactions with colleagues and their teams.

This research-based strategy reveals the power of five positive comments for every one criticism in high-performing teams and organizations. This practice and the underlying research were cited in a 2013 Harvard Business Review article by Jack Zenger and Joseph Folkman, “The Ideal Praise-to-Criticism Ratio.”

But an insightful observation from Read More

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The Power of Empowerment: “The Village has it Handled!”

In a leadership workshop earlier this month at Summa Health in Akron, OH, a manager shared one of the most definitive, straightforward affirmations of true staff empowerment that I’ve ever heard.  She explained that often when an issue or problem arises, by the time she becomes aware of it and approaches her team to work through a solution, she is confidently told, “Don’t worry; the village has it handled.”

Empowerment is a frequently vaunted goal Read More

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Five Sure-Fire Ways to Wreck Rounding

Over the past decade, health care leadership rounding has become a best-practice staple for organizations that are striving to improve patient experience, employee engagement and the overall culture of performance. While in healthcare we sometimes act like we invented the practice, it has been pursued in different forms for many years in other industries. If you are a disciple of Lean Manufacturing and the Toyota Production System, you call it “going to the gemba.” Bill … Read More


WE HAVE A SIMPLE MISSION

Improve patient care by improving communication.

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