Tag: #employeeengagement

Why patient experience is important - Barnes Jewish Hospital

The importance of encouraging health care staff to show their personalities

Guest Blog by Ken DeSieghardt UPDATE: Stamp & Chase was pleased to post this guest blog from our long-time friend Ken DeSieghardt, in March 2020. Sadly, we lost Ken in August, 2021, after he contracted COVID. This post continues to celebrate the courageous, dedicated work of the caring staff at Barnes Jewish Hospital. All of us touched by Ken’s kindness, humor and generosity are grateful for the additional time we had to spend with him because of his successful transplant. His message powerfully describes why patient experience and compassionate communication are important. On February 27, 2019, I was admitted to Barnes-Jewish Hospital in St. Louis due to acute respiratory failure, in the hopes that a new set of lungs would become available soon for transplant. My ability

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leadership training with stamp & chase consultants

How much money are you wasting on leadership training?

From a consulting firm that offers leadership development training as an essential component of our work, this may seem an unlikely question. But it is a question we constantly ask ourselves. This introspection helps guide the way we approach professional development and ensures we maximum value to the organizations we serve. To ensure success and maximize return-on-investment from leadership development training, organizations can benefit from the same disciplined thinking that underpins value-based care and population health strategies: it’s the outcome, not the input, that matters. Feeling Good vs. Getting Better In medicine, some therapies or drugs may make a patient feel good about taking them, even if they don’t help them get better. This issue was described in a 2019 article in the New York

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