Leadership Archives - Stamp & Chase

3 Tips for Dealing With Politics (or Other Touchy Subjects)

Sometimes, inspiration for my blog post comes from unexpected places – like a quiet, late-evening dinner on the road. After a successful day with a client, I arrived back at my hotel for a later-than-usual dinner. There were only a few people left in the restaurant, and I was seated near a table of three gentlemen. While I wasn’t interested in eavesdropping, it was impossible to not hear their conversation in the quiet room. From their discussion it was clear that they all worked for the same company and were traveling together on business. Two middle-aged men were obviously more senior managers, and they were accompanied by a junior colleague who appeared to be in his 20s. What surprised me was how their discussion turned

Burl Stamp November 21, 2023 No Comments

Why patient experience is important - Barnes Jewish Hospital

The importance of encouraging health care staff to show their personalities

Guest Blog by Ken DeSieghardt UPDATE: Stamp & Chase was pleased to post this guest blog from our long-time friend Ken DeSieghardt, in March 2020. Sadly, we lost Ken in August, 2021, after he contracted COVID. This post continues to celebrate the courageous, dedicated work of the caring staff at Barnes Jewish Hospital. All of us touched by Ken’s kindness, humor and generosity are grateful for the additional time we had to spend with him because of his successful transplant. His message powerfully describes why patient experience and compassionate communication are important. On February 27, 2019, I was admitted to Barnes-Jewish Hospital in St. Louis due to acute respiratory failure, in the hopes that a new set of lungs would become available soon for transplant. My ability

Burl Stamp March 3, 2020 No Comments

leadership training with stamp & chase consultants

How much money are you wasting on leadership training?

From a consulting firm that offers leadership development training as an essential component of our work, this may seem an unlikely question. But it is a question we constantly ask ourselves. This introspection helps guide the way we approach professional development and ensures we maximum value to the organizations we serve. To ensure success and maximize return-on-investment from leadership development training, organizations can benefit from the same disciplined thinking that underpins value-based care and population health strategies: it’s the outcome, not the input, that matters. Feeling Good vs. Getting Better In medicine, some therapies or drugs may make a patient feel good about taking them, even if they don’t help them get better. This issue was described in a 2019 article in the New York

Burl Stamp February 19, 2020 No Comments

Have we lost the power of purpose in health care?

Understanding purpose in organizations seems to be one of the most talked about issues – and opportunities – in companies today. A few weeks ago, 181 CEOs who are part of the prestigious Business Roundtable signed a new statement on the “Purpose of a Corporation.” No longer is simply driving shareholder value the top priority, they said. Rather, the statement recognized that the purpose of an organization in management is key in engaging and serving all stakeholders: customers, employees, suppliers, communities and shareholders. Haven’t we always understood purpose in healthcare? Many in health care would argue that we’ve always understood the purpose of our organizations in management. After all, can there be a higher purpose than serving our fellow human beings at some of the

Burl Stamp September 6, 2019 No Comments

medical staffers in meeting with stamp & chase

The Power of Empowerment: “The Village has it Handled!”

In a leadership workshop earlier this month at Summa Health in Akron, OH, a manager shared one of the most definitive, straightforward affirmations of true staff empowerment that I’ve ever heard. She explained that often when an issue or problem arises, by the time she becomes aware of it and approaches her team to work through a solution, she is confidently told, “Don’t worry; the village has it handled.”Empowerment is a frequently vaunted goal for high-functioning teams in today’s leadership literature. But while the term is commonly accepted, I’m not sure it best describes the true power of empowerment. When I clicked on the thesaurus feature in Microsoft Word while writing this post, I actually found a much better list of options: inspire, embolden, encourage,

Burl Stamp October 3, 2017 No Comments

Everyone Can Be a Caregiver (Even a CEO!)

Several years ago I was leading a management workshop at a very large health system. With over 200 people in the room, there was spirited discussion about the opportunities and obstacles to improving the patient experience in the system’s hospitals. I noticed one of the leaders patiently holding her hand up near the back of the room and made my way back to give her the microphone. She hesitantly started, “I’m the director of Environmental Services, and I know we don’t have a direct impact on patients’ care, but ….” While I hated to interrupt her, I just couldn’t let her opening statement stand without a polite challenge. “I’m really sorry, but I have to interrupt,” I respectfully said. “I have a list of stories

Burl Stamp September 5, 2017 No Comments

Why Real Empathy Has to Start with Real Listening

Visiting with patients during rounds is one of the things I love most about my work with health care providers across the country. I remember conversations with patients that cover the range of emotions – uplifting, sad, funny, disheartening, frustrating … and almost always humbling. But it is a conversation with a paraplegic patient at a HealthSouth acute rehabilitation hospital a few years ago that I still reflect on often because of the important lesson it taught me. The nurse manager for the unit explained that Mr. Jones (not his real name) was a frequent patient at HealthSouth and would appreciate a visit. I walked into the room and did everything by the book, just like I’ve explained hundreds of times to thousands of caregivers in

Burl Stamp August 15, 2017 No Comments

medical staff at stamp & chase communicating with patient

Effective Leadership Communication: How to diminish the “F” factors that discourage employees from speaking freely

In a recent blog post titled, “Are Exit Interviews a Waste of Time?” I shared the observations of the chief human resources officer of a large, international corporation. He pointed out that employees heading out the door rarely are open about all of the true reasons for leaving because they fear burning bridges. The article “Can Your Employees Really Speak Freely?” from the January-February 2016 issue of the Harvard Business Review provides a thoughtful, research-based assessment of what encourages and inhibits open communication and construction feedback in organizations. Authors James R. Detert and Ethan R. Burris convincingly described the two “F” factors that are usually at the heart of employees’ reluctance to speak up: Fear and Futility. While Detert and Burris offer helpful perspectives on

Burl Stamp May 23, 2017 No Comments

“Loyalty is everything!”

Loyalty. Such a noble trait that we seek and deeply value in our closest friends, family members and colleagues at work. When used in a business context, it is usually preceded by “customer” and is a primary goal of the marketing strategist. But it wasn’t a marketing strategist who proclaimed “loyalty is everything” for health care providers earlier this year at the Executive Dialogue sponsored by the Society for Healthcare Strategy and Market Development. Michael Modic, MD, Chief Clinical Transformation Officer for the Cleveland Clinic, passionately left participants with this advice at the close of the two-day program focused on breakthrough ideas to transform health care. Loyalty is an interesting concept to consider when thinking about the relationship between a patient and his or her

Burl Stamp August 22, 2016 No Comments

Tag: Leadership

3 Tips for Dealing With Politics (or Other Touchy Subjects)

The importance of encouraging health care staff to show their personalities

How much money are you wasting on leadership training?

Have we lost the power of purpose in health care?

The Power of Empowerment: “The Village has it Handled!”

Everyone Can Be a Caregiver (Even a CEO!)

Why Real Empathy Has to Start with Real Listening

Effective Leadership Communication: How to diminish the “F” factors that discourage employees from speaking freely

“Loyalty is everything!”

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© 2020 Stamp & Chase

CORTEX Innovation District

20 S. Sarah St., St. Louis, MO 63108

314-299-9373