Organizational Behavior Archives

3 Tips for Dealing With Politics (or Other Touchy Subjects)

Sometimes, inspiration for my blog post comes from unexpected places – like a quiet, late-evening dinner on the road. After a successful day with a client, I arrived back at my hotel for a later-than-usual dinner. There were only a few people left in the restaurant, and I was seated near a table of three gentlemen. While I wasn’t interested in eavesdropping, it was impossible to not hear their conversation in the quiet room. From their discussion it was clear that they all worked for the same company and were traveling together on business. Two middle-aged men were obviously more senior managers, and they were accompanied by a junior colleague who appeared to be in his 20s. What surprised me was how their discussion turned

Burl Stamp November 21, 2023 No Comments

medical staffers in meeting with stamp & chase

The Power of Empowerment: “The Village has it Handled!”

In a leadership workshop earlier this month at Summa Health in Akron, OH, a manager shared one of the most definitive, straightforward affirmations of true staff empowerment that I’ve ever heard. She explained that often when an issue or problem arises, by the time she becomes aware of it and approaches her team to work through a solution, she is confidently told, “Don’t worry; the village has it handled.”Empowerment is a frequently vaunted goal for high-functioning teams in today’s leadership literature. But while the term is commonly accepted, I’m not sure it best describes the true power of empowerment. When I clicked on the thesaurus feature in Microsoft Word while writing this post, I actually found a much better list of options: inspire, embolden, encourage,

Burl Stamp October 3, 2017 No Comments

man with a clipboard graphic at stamp & chase

Five Sure-Fire Ways to Wreck Rounding

Over the past decade, health care leadership rounding has become a best-practice staple for organizations that are striving to improve patient experience, employee engagement and the overall culture of performance. While in healthcare we sometimes act like we invented the practice, it has been pursued in different forms for many years in other industries. If you are a disciple of Lean Manufacturing and the Toyota Production System, you call it “going to the gemba.” Bill Hewlett and Dave Packard coined the term “management by walking around” in the 1960s when their rapidly-expanding technology company was growing beyond their capacity and ability to be involved in every detail of the business. In health care, our name for the practice of going to where the most important

Burl Stamp September 21, 2017 No Comments

Five Ways to Keep Goal Achievement On Track

Part 6 in our Series: A Smarter Approach to S.M.A.R.T. Goals In our six-part series, A Smarter Approach to S.M.A.R.T. Goals, our first five posts have focused primarily on the front end of the goal setting process. Making sure your goals are specific enough to change behavior, meaningful so they engage the team, agreed-upon for shared success, and realistic enough to be achievable is a great start. Now you have to effectively implement. The final element of our model, “T,” stands for tracked and addresses how the implementation plan and monitoring of results are critical to success.How often are well-stated organizational goals developed and distributed at the start of a new year – then barely addressed by individual teams until 12 months later when we

Burl Stamp August 8, 2017 No Comments

medical staff at stamp & chase communicating with patient

Effective Leadership Communication: How to diminish the “F” factors that discourage employees from speaking freely

In a recent blog post titled, “Are Exit Interviews a Waste of Time?” I shared the observations of the chief human resources officer of a large, international corporation. He pointed out that employees heading out the door rarely are open about all of the true reasons for leaving because they fear burning bridges. The article “Can Your Employees Really Speak Freely?” from the January-February 2016 issue of the Harvard Business Review provides a thoughtful, research-based assessment of what encourages and inhibits open communication and construction feedback in organizations. Authors James R. Detert and Ethan R. Burris convincingly described the two “F” factors that are usually at the heart of employees’ reluctance to speak up: Fear and Futility. While Detert and Burris offer helpful perspectives on

Burl Stamp May 23, 2017 No Comments

Tag: Organizational Behavior

3 Tips for Dealing With Politics (or Other Touchy Subjects)

The Power of Empowerment: “The Village has it Handled!”

Five Sure-Fire Ways to Wreck Rounding

Five Ways to Keep Goal Achievement On Track

Effective Leadership Communication: How to diminish the “F” factors that discourage employees from speaking freely

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© 2020 Stamp & Chase

CORTEX Innovation District

20 S. Sarah St., St. Louis, MO 63108

314-299-9373