Better patient experiences start
with better caregiver experiences.
Strong employee engagement is at the heart of
effective patient experience improvement strategies.
Not just tactics.
Developing communication talents.
Communication challenges in health care
are too wide-ranging and complex to
rely on simplistic scripting or key words.
Leadership Development
Through a robust portfolio of leader tools and approaches, we help managers achieve better team engagement and sustain performance improvement.
Team Development
For caregivers, we offer a comprehensive curriculum focused on building competencies and practices that improve communication with patients and colleagues.
Change Management
Our experienced consultants work with your team to identify meaningful operational and strategic improvements, then embed best leader practices to sustain results.
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HOW WE HELP YOUR ORGANIZATION
Our robust tools, curriculum, strategies and insights help transform your patient and employee engagement efforts.
A comprehensive curriculum focused on building competencies and practices that improve performance through better communication with patients and colleagues
A robust portfolio of mobile leader tools and approaches that sustain performance improvement through more effective manager coaching, goal-setting, mentoring and accountability
Fresh, usable ideas from our LeaderBriefing white papers and the book The Healing Art of Communication that help your team think differently about patient and team engagement
OUR APPROACH
Our collaborative approach includes four phases that will engage senior executives, middle management and frontline staff in efforts to improve individual and collective performance and communication practices.
PHASE 1:
Assessment
Our Patient & Staff Engagement Snapshot identifies the “why” behind the numbers, illuminating the most essential improvement opportunities.
PHASE 2:
Collaborative Design
Grounded in our field-tested, evidence-based approaches, we collaboratively craft an individualized plan that aligns with your culture and specific opportunities.
PHASE 3:
Implementation
Organization-wide training and improvement strategies provide a springboard for short-term changes in practice and superior long-term results.
PHASE 4:
Sustaining Results
We partner with your team to embed new leadership practices that support a high-performance culture and continued improvement.