Setting Workgroup Goals to Drive Performance
Most organizations have mastered the art of goal setting at the corporate level. But to influence behaviors and the performance of work groups and individuals, more specific, tactical goals should be established at the departmental/unit level.
Setting, tracking, consistently reporting, and then discussing progress against these goals helps teams strengthen a sense of purpose around initiatives to improve quality, service, and efficiency.
The MyTEAM® application makes it easy for managers to set goals related to quality, customer service, marketing, finance and/or people. They can easily print attractive summary reports for use during departmental meetings on a monthly basis. Consistent tracking and reporting encourage teams to celebrate accomplishments … and course-correct when results are falling short of expectations.