We measure success by our clients' improved results in staff retention, quality and customer loyalty

Developing competencies, not just implementing tactics

Real, sustainable operations improvement comes from building competencies and critical-thinking skills among leaders and their teams, not simply searching for silver-bullet tactics to complex, organizational challenges.

Understanding that great customer experiences start with great employee experiences

The research is clear: better employee engagement is essential for long-term operations improvement in quality and service. Our intensive, boots-on-the-ground work with managers helps sustain gains and contributes to employee retention, morale and productivity.

Experienced advisers who have walked in your shoes

All of our Principal Consultants have earned their stripes in leading organizations, gaining a depth of knowledge and insight that only experience brings. Translation: we’re old enough to remember The Beatles and to know the words to the Mary Tyler Moore Show theme song.