Phase 1: Assessment
Understanding your organization’s strengths and challenges is Step #1
Through a rapid assessment process we call the Patient & Staff Engagement Snapshot, we identify the strengths, weaknesses and major opportunities for improvement in organizational performance and communication practices. Specifically, these rapid assessments include:
- Analysis of recent performance indicators, including quality measures, employee satisfaction research, patient satisfaction surveys and other applicable benchmarks and/or research studies
- Individual interviews with hospital and physician leadership to confirm organizational priorities, assess degree of alignment on critical practices and issues, and identify major areas for improvement
- Minimum of four focus groups with frontline staff and middle management from a cross-section of departments to gain additional insights into cultural issues and perception of needs in communication
- Two focus groups with physicians to gain input on communication issues within the Medical Staff, with patients/families, with hospital staff and with referring physician practices
- Summary Report delivered to the leadership team the day following the interview/focus group process to highlight key findings, major implications and priorities for improvement
If your healthcare organization is in need of an assessment of employee performance and patient experience, please contact us or call 314-229-9373 for a free consultation.
Learn more about the next step in our change management framework for healthcare organizations: Collaborative Design.