Month: July 2015

Making it personal

One of the most rewarding aspects of working with diverse healthcare organizations across the country is the opportunity to learn from so many talented, dedicated professionals. The insights and inspirations I witness are personally gratifying – and enormously beneficial to the other client organizations I work with. Recently I had the good fortune to meet and learn from Pedro Ceniza, RN, a dedicated assistant director of nursing at Jacobi Medical Center in The Bronx. I was rounding with Mr. Ceniza during the evening/night shift to identify and better understand some of the unique struggles and opportunities to improve the patient experience on the third “tour.” The best practice I observed had nothing to do with the night tour specifically. As we rounded on the seven

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