Month: July 2022

teamwork depends on every individual

Slackers hurt more than productivity. They contribute to burnout.

When we’re conducting an Experience Snapshot to help healthcare organizations better understand ways to improve staff engagement, one of our focus group questions to frontline staff is especially revealing. What happens to lower performers on your team? Answers range from “someone talks to them to help them do better,” to “nothing.” More revealing than their spoken answers are their non-verbals. You can guess which answer is accompanied by eye rolling and a resigned tone. Frontline healthcare leaders wanting to reduce turnover by finding ways to improve staff engagement may be reluctant to have frank conversations with lower performers. “I can’t afford to lose anyone right now,” is an understandable concern. But lack of fairness in the workplace is one of the six root causes of

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