Month: August 2018

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My Memories of Senator John McCain and His Commitment to Healthcare

To the heartfelt chorus of praise, respect and admiration for a great American hero, Senator John McCain, I have to humbly add my memories from the time while I was the president/CEO of Phoenix Children’s Hospital almost 20 years ago.

Each year, leadership from the children’s hospitals across the country would travel to Washington to meet with their Congressional delegations on issues facing children’s health. Some representatives and senators would make time to meet with … Read More

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10 Questions Every Manager Should Ask Every Employee

Inspiration for my columns on best practices to improve employee engagement and customer experience come from many places. Often, I’m the beneficiary of great insights from the work we’re doing with leading organizations across the country. But recently, I was given one of the best lists of questions I’ve ever seen for guiding a truly meaningful conversation between supervisor and employee right in my own hometown … from my wife.

My wife Luanne joined the … Read More


WE HAVE A SIMPLE MISSION

Improve patient care by improving communication.

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