Month: May 2023

manager talking to staff to improve hospital staff engagement graphic from stamp & chase

Strong organizational culture starts with a strong leadership culture

During a lively discussion at a workshop session on staff burnout in the middle of the pandemic, a brave middle manager in the back of the room shouted out during Q&A, “What about me?! I’m more burned out as a leader than I’ve ever been.” Nearly every head in the room nodded in hearty agreement. Studies by Gallup and other major research organizations document the fact that an employee’s manager is by far the most influential factor in their engagement, loyalty, and retention. The relationship between frontline employees and their boss supersedes every other factor of employment. That includes compensation, benefits, and even elements of the work itself. This is the second installment in our series Stuck in the Middle, which takes a fresh look

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