Why catching your team in the act of doing good is so important right now
“It seems like they only notice when we do something wrong!” When talking with frontline staff about improving employee retention, I’ve certainly heard that statement more than once. In many cases, the complaint might be overstated, and employees may even admit that if pressed. But staff usually think that leaders are too critical not because they point out problems too often. Rather, it is because they offer positive feedback too seldom. More positive reinforcement is crucial to improve employee retention. In our T.E.A.M. leadership model, observation is one of the important practices within the “Mentor” module. By spending time in the trenches with staff, leaders have a much more powerful platform to provide feedback – both positive and constructive. Right now, spending time on the