Month: March 2021

by Burl Stamp Burl Stamp No Comments

Why catching your team in the act of doing good is so important right now

“It seems like they only notice when we do something wrong!”

When working with frontline staff, I’ve certainly heard that statement more than once. In many cases, the complaint might be overstated, and employees may even admit that if pressed. But staff usually think that leaders are too critical not because they point out problems too often. Rather, it is because they offer positive feedback too seldom.

In our T.E.A.M. leadership model, observation … Read More