Month: January 2017

by Burl Stamp Burl Stamp No Comments

What we can learn from Coach K about patient experience accountability

I never thought I’d be writing a blog post under this headline.

With a wife who is a die-hard Kansas Jayhawk and a son who is a loyal Indiana Hoosier, admitting that I could learn anything from Duke Blue Devils Coach Mike Krzyzewski is unthinkable in my house. Applying a lesson from college basketball to patient experience strategy seems even more improbable.

But in December when Coach K suspended guard Grayson Allen indefinitely after he … Read More