Month: February 2018

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What does Warren Buffett know about customer experience that we don’t?

Within moments of the recent announcement that Berkshire Hathaway, Amazon and JP Morgan Chase would team up to form an independent health care company for their employees, predictions around their likelihood for success were rampant. Central to the debate was one key question: would the fact that none of the partners have significant experience in the provider industry be a roadblock or an enabler to thinking differently about how health care should be delivered?

Quickly, … Read More

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“What kind of scar will I leave?” – Thoughts on our Lasting Impressions

Impressions.

As caregivers, we leave lasting impressions on virtually every patient and family we touch. We strive, of course, for those impressions to be positive. But the reality is much of what a patient experiences while in our care is anything but positive: pain … a devastating diagnosis … a discouraging prognosis. These unescapable “scars” are unfortunately part of illness or injury. As caregivers, perhaps one of our most important roles is finding ways to … Read More


WE HAVE A SIMPLE MISSION

Improve patient care by improving communication.

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