Month: July 2017

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Why B.H.A.G.s without B.H.A.R.s are Pipe Dreams

Part 5 in our Series: A Smarter Approach to S.M.A.R.T. Goals

“I believe that this nation should commit itself to achieving the goal, before this decade is out, of landing a man on the moon and returning him safely to the Earth.”

That quote from President John F. Kennedy’s speech to a joint session of Congress on May 25, 1961, is perhaps the most often cited example of the philosophy that when you set big … Read More

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Yours, Mine or Ours — Whose Goal is it Anyway?

Part 4 in Our Series: A Smarter Approach to S.M.A.R.T. Goals

Even the best crafted, precisely-targeted organizational goals are ineffective unless they are embraced by the team responsible for implementing the tactics to achieve them. That’s why the “A” in our smarter S.M.A.R.T. goals model represents “agreed-upon.”

The first, most important step in setting goals that are enthusiastically adopted by individuals and teams is to pay attention to two of the other components in our Read More

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Why should I care?

Part 3 in Our Series: A Smarter Approach to S.M.A.R.T. Goals

“Please help me connect the dots”

In our work with frontline health care staff, this plea is one of the most common ones we hear. With new protocols, payer requirements and regulations shifting constantly, staff understandably struggle to make sense of all of these changes. To President Trump’s comment that “Nobody knew health care could be so complicated,” most frontline caregivers would tell you Read More

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Are your goals specific enough to change behavior?

Part 2 in Our Series: A Smarter Approach to S.M.A.R.T. Goals

In last week’s blog, I outlined a smarter way for managers to approach S.M.A.R.T. goals. Designed to boost results rather than just improve goal-writing, our model emphasizes how leaders can better use goals to focus their team’s efforts and deliver superior outcomes:

Healthcare leadership with S.M.A.R.T Goals

While there are many variations on the original S.M.A.R.T. goals model, the “S” almost always stands for “specific.” Writing Read More

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A Smarter Approach to S.M.A.R.T. Goals: Writing Better Goals vs. Achieving Higher Performance

If you’ve worked in any large organization during the past 30 years, there is a very high probability that you’ve been encouraged to write S.M.A.R.T. goals.

This easy-to-remember acronym was originally introduced in a 1981 issue of Management Review by authors George Doran, Arthur Miller and James Cunningham. If one of their goals was to develop a memorable model that would stick in management practice, then they’ve been extremely successful. When I speak to large Read More


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Improve patient care by improving communication.

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