Month: June 2019

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Why great leaders must be effective teachers … and constant learners

“I am a teacher. It’s how I define myself. A good teacher isn’t someone who gives answers out … but is understanding of needs and challenges and gives tools to help other people succeed. That’s the way I see myself. So whatever it is that I will do eventually after politics, it’ll have a lot to do with teaching.” – Justin Trudeau, Prime Minister of Canada

Strong managers are great teachers. And great teachers are … Read More

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The best question to get patient rounding off to a great start

While the health care executives we work with universally agree on the benefits of leader rounding conversations with both patients and staff, theories vary widely on how to make these interactions most helpful and productive.

Effectively choreographing these conversations depends much more on active listening to empathetically judge where to take the discussion than on inane scripts or lists of questions. A warm, sincere introduction and the right initial open-ended question can make or break … Read More

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