Month: December 2019

by Burl Stamp Burl Stamp No Comments

Purposeful rounding? Or rounding with a higher purpose?

Has there ever been a single management practice that has promised to solve more problems than rounding? Especially in the realm of patient experience improvement, leadership teams often turn to various interpretations of rounding as the silver bullet to turn around lagging CAHPS scores. More often than not, they are disappointed.

So, is leadership rounding an ineffective strategy? Hardly. But like so many management principles, the magic is in the why and how we implement … Read More