Because the “quiet at night” HCAHPS question on average receives the lowest responses from patients, it is a common target for improvement activities by hospitals and health systems. As a recent article in Healthcare Finance titled “Everybody’s top complaint about hospitals? Noise, according to HCAHPS data” emphasizes, the loud equipment, beeping monitors and even squeaky wheels on catering carts are usually the first areas of focus for teams that are intent on reducing noise. But … Read More
