Three messages your staff want – and need – to stay engaged
Whether you are a senior executive, middle manager or frontline staff member, healthcare seems to get more stressful and complicated every day. Endless regulations, increasing financial challenges, pressures to improve quality and safety. And now, recovery from the pandemic has created a healthcare staffing crisis in many organizations. Because of this, how to increase employee engagement is at the top of most healthcare organizations’ priority list. But as the issues become increasingly complex, the communication frontline healthcare professionals need most from managers arguably becomes more straightforward, focused and – perhaps counter intuitively – basic as times get more complicated. Think about frontline employees’ most fundamental concerns: Do you appreciate my work, especially in light of the stress I’m often under? Have you helped me understand important issues and