Five Sure-Fire Ways to Wreck Rounding
Over the past decade, health care leadership rounding has become a best-practice staple for organizations that are striving to improve patient experience, employee engagement and the overall culture of performance. While in healthcare we sometimes act like we invented the practice, it has been pursued in different forms for many years in other industries. If you are a disciple of Lean Manufacturing and the Toyota Production System, you call it “going to the gemba.” Bill Hewlett and Dave Packard coined the term “management by walking around” in the 1960s when their rapidly-expanding technology company was growing beyond their capacity and ability to be involved in every detail of the business. In health care, our name for the practice of going to where the most important