Tag: Employee Relations

good economy graphic from stamp & chase

What’s not to love about a booming economy – unless you’re a middle manager

What’s not to love about America’s strong economy? More people are employed, wages are finally beginning to inch up for workers left behind in the past, and stock prices are rising. But for middle managers, a growing economy can bring unexpected consequences. Simply keeping a department staffed can be more challenging, let alone developing employees so that they are individually and collectively more successful. In September, Bloomberg reported that U.S. job openings rose in July to a new record. At the same time, so did the share of workers who decided to quit their jobs, hitting a level not seen since 2001. Job postings exceeded the number of unemployed individuals by 659,000. In our work with leading companies to support improved employee engagement, Stamp&Chase reminds managers

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man with a clipboard graphic at stamp & chase

Five Sure-Fire Ways to Wreck Rounding

Over the past decade, health care leadership rounding has become a best-practice staple for organizations that are striving to improve patient experience, employee engagement and the overall culture of performance. While in healthcare we sometimes act like we invented the practice, it has been pursued in different forms for many years in other industries. If you are a disciple of Lean Manufacturing and the Toyota Production System, you call it “going to the gemba.” Bill Hewlett and Dave Packard coined the term “management by walking around” in the 1960s when their rapidly-expanding technology company was growing beyond their capacity and ability to be involved in every detail of the business. In health care, our name for the practice of going to where the most important

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nurse helping patient feel better graphic from stamp & chase

What We Can Learn from Truly Gifted Listeners

How many people have you encountered in your life who are truly gifted listeners? When I asked myself this question recently, I was honestly surprised with how short my list was. For me, this reflection was prompted by a conversation I had a couple of weeks ago with my best friend from high school, David Grimm. His mom and dad were like second parents to me, and I deeply miss the conversations I had with his dad, who died a few years ago. David captured exactly why conversations with his dad were so gratifying. “When Dad talked to you, you were the only other person in the world and nothing was more important than what you were saying in that moment,” he reflected. “It really

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medical staff at stamp & chase communicating with patient

Effective Leadership Communication: How to diminish the “F” factors that discourage employees from speaking freely

In a recent blog post titled, “Are Exit Interviews a Waste of Time?” I shared the observations of the chief human resources officer of a large, international corporation. He pointed out that employees heading out the door rarely are open about all of the true reasons for leaving because they fear burning bridges. The article “Can Your Employees Really Speak Freely?” from the January-February 2016 issue of the Harvard Business Review provides a thoughtful, research-based assessment of what encourages and inhibits open communication and construction feedback in organizations. Authors James R. Detert and Ethan R. Burris convincingly described the two “F” factors that are usually at the heart of employees’ reluctance to speak up: Fear and Futility. While Detert and Burris offer helpful perspectives on

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