Employee Relations

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What’s not to love about a booming economy – unless you’re a middle manager

What’s not to love about America’s strong economy? More people are employed, wages are finally beginning to inch up for workers left behind in the past, and stock prices are rising.

But for middle managers, a growing economy can bring unexpected consequences. Simply keeping a department staffed can be more challenging, let alone developing employees so that they are individually and collectively more successful.

In September, Bloomberg reported that U.S. job openings rose in July … Read More

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Five Sure-Fire Ways to Wreck Rounding

Over the past decade, health care leadership rounding has become a best-practice staple for organizations that are striving to improve patient experience, employee engagement and the overall culture of performance. While in healthcare we sometimes act like we invented the practice, it has been pursued in different forms for many years in other industries. If you are a disciple of Lean Manufacturing and the Toyota Production System, you call it “going to the gemba.” Bill … Read More

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What We Can Learn from Truly Gifted Listeners

How many people have you encountered in your life who are truly gifted listeners? When I asked myself this question recently, I was honestly surprised with how short my list was.

For me, this reflection was prompted by a conversation I had a couple of weeks ago with my best friend from high school, David Grimm. His mom and dad were like second parents to me, and I deeply miss the conversations I had with … Read More

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Effective Leadership Communication: How to diminish the “F” factors that discourage employees from speaking freely

In a recent blog post titled, “Are Exit Interviews a Waste of Time?” I shared the observations of the chief human resources officer of a large, international corporation. He pointed out that employees heading out the door rarely are open about all of the true reasons for leaving because they fear burning bridges.

The article “Can Your Employees Really Speak Freely?” from the January-February 2016 issue of the Harvard Business Review provides a Read More


WE HAVE A SIMPLE MISSION

Improve patient care by improving communication.

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