Staff Management

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Why should I care?

Part 3 in Our Series: A Smarter Approach to S.M.A.R.T. Goals

“Please help me connect the dots”

In our work with frontline health care staff, this plea is one of the most common ones we hear. With new protocols, payer requirements and regulations shifting constantly, staff understandably struggle to make sense of all of these changes. To President Trump’s comment that “Nobody knew health care could be so complicated,” most frontline caregivers would tell you Read More

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A Smarter Approach to S.M.A.R.T. Goals: Writing Better Goals vs. Achieving Higher Performance

If you’ve worked in any large organization during the past 30 years, there is a very high probability that you’ve been encouraged to write S.M.A.R.T. goals.

This easy-to-remember acronym was originally introduced in a 1981 issue of Management Review by authors George Doran, Arthur Miller and James Cunningham. If one of their goals was to develop a memorable model that would stick in management practice, then they’ve been extremely successful. When I speak to large Read More


Improve patient care by improving communication.