Five questions to make the “How are you doing?” conversation more meaningful
How to support frontline staff and stay connected to what they’re feeling has never been more important. As health care organizations emerge from what has hopefully been the worst of the pandemic, there will be a tendency to breathe a sigh of relief and high-five the team’s success. Indeed, there is much for the country to be thankful for regarding healthcare professionals’ sacrifices. But for health care leaders, the emphasis now should not only be on celebration. Rather, effective leaders who are really focused on how to support frontline staff are more concerned about the toll heroic efforts have taken. Why the Development Dialogue makes sense now Of course, each individual employee has his/her own story and struggles related to the pandemic. That’s why the