Performance Improvement

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Why B.H.A.G.s without B.H.A.R.s are Pipe Dreams

Part 5 in our Series: A Smarter Approach to S.M.A.R.T. Goals

“I believe that this nation should commit itself to achieving the goal, before this decade is out, of landing a man on the moon and returning him safely to the Earth.”

That quote from President John F. Kennedy’s speech to a joint session of Congress on May 25, 1961, is perhaps the most often cited example of the philosophy that when you set big … Read More

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Are your goals specific enough to change behavior?

Part 2 in Our Series: A Smarter Approach to S.M.A.R.T. Goals

In last week’s blog, I outlined a smarter way for managers to approach S.M.A.R.T. goals. Designed to boost results rather than just improve goal-writing, our model emphasizes how leaders can better use goals to focus their team’s efforts and deliver superior outcomes:

Healthcare leadership with S.M.A.R.T Goals

While there are many variations on the original S.M.A.R.T. goals model, the “S” almost always stands for “specific.” Writing Read More

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A Smarter Approach to S.M.A.R.T. Goals: Writing Better Goals vs. Achieving Higher Performance

If you’ve worked in any large organization during the past 30 years, there is a very high probability that you’ve been encouraged to write S.M.A.R.T. goals.

This easy-to-remember acronym was originally introduced in a 1981 issue of Management Review by authors George Doran, Arthur Miller and James Cunningham. If one of their goals was to develop a memorable model that would stick in management practice, then they’ve been extremely successful. When I speak to large Read More


Improve patient care by improving communication.