All of us have experienced a sense of powerlessness this year because of COVID-19. For health care professionals, that frustration has been magnified 10-fold. While leaders cannot magically reduce the problems caused by the pandemic, they can include staff members in problem-solving and decision-making. Especially now, empowering staff by listening to their frustrations and their ideas for addressing them is essential.
The this fourth installment in our series, Leadership in the Time of Coronavirus, we talk about the power of empowerment in this short video: