One simple question can reveal the underlying culture in a physician’s office
For the sixth time, I recently facilitated the annual Executive Dialogue of the Society for Healthcare Strategy & Market Development of the American Hospital Association. The unique format of the conference features presentations by three nationally-renowned speakers followed by facilitated dialogue with the audience of senior healthcare strategy executives. Speaking to the program theme of “leading change,” Peter Fine, president & CEO of Phoenix-based Banner Health, talked not only about the organization-wide, big-picture, strategic opportunities for leading change, but also the very personal, day-to-day occasions health leaders have to change the way our patients experience care. He focused many of his remarks on the front-end of the care experience in physicians’ offices and other ambulatory settings, suggesting one straightforward question can provide the greatest insight