8 steps to make tough conversations better for bosses – and staff
Among the long list of demanding responsibilities facing frontline leaders, initiating difficult conversations with staff often is among the most dreaded. It’s also one of the most important skills to develop. In our last blog, we emphasized why developing the will and skills to have these difficult conversations is so critical for leaders. Today, we share eight key steps to make tough discussions a little easier – and a lot more effective. 1. Start with a clear, results-focused purpose for the conversation. Too often, we think about and approach all challenging conversations like our most dreaded scenario: having to fire someone or eliminate their job. The problem is that those encounters usually are not conversations. Rather, they are structured to deliver bad news in the