Care Experience

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Through a patient’s eyes, is “precision” medicine truly “personalized” medicine?

In the cover story “The Future of Medicine” in the January issue of National Geographic magazine, journalist Fran Smith and photojournalist Craig Cutler explore the remarkable promise of gene research and treatment.

“It’s a very simple principle,” commented Razelle Kerzrock, an oncologist and director of the Moores Center for Personalized Medicine, in the article. “You pick the right drugs for each patient based on the tumor profile, not based on a part of the body … Read More

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Sometimes Silence Isn’t Golden: Improving Patient Engagement by Encouraging Openness

Like most of our experiences in life, the patients and families we remember best are the ones whose satisfaction with our care falls at the extremes.  On one hand, the family that is effusive in their praise is one everyone likes to remember.  At the other extreme, we can’t forget the families who are disappointed and seem to be critical of virtually everything we do.  Even months after they’ve left the hospital, the experience of Read More

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Workplace Etiquette | 3 Tips for Dealing with Politics (or Other Touchy Subjects)

Regardless of how you lean, leave politics at home.

Sometimes, inspiration for my weekly blog post comes from unexpected places – like a quiet, late-evening dinner on the road.

After a successful day with a client recently, I arrived back at my hotel for a later-than-usual dinner. There were only a few people left in the restaurant, and I was seated near a table of three gentlemen. While I wasn’t interested in eavesdropping, it was Read More

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Three Messages Your Staff Want and Need to Hear Most

Whether you are a senior executive, middle manager or frontline staff member, health care seems to get more complicated every day. Endless regulations, increasing financial challenges, pressures to guarantee quality and safety. And now, the uncertainty of health care reform.

But while the issues become increasingly complex, the communication frontline health care professionals need most from managers arguably becomes more straightforward, focused and— perhaps counterintuitively— basic as times get more complicated.

Think about frontline employees’ … Read More

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