Healthcare

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Why B.H.A.G.s without B.H.A.R.s are Pipe Dreams

Part 5 in our Series: A Smarter Approach to S.M.A.R.T. Goals

“I believe that this nation should commit itself to achieving the goal, before this decade is out, of landing a man on the moon and returning him safely to the Earth.”

That quote from President John F. Kennedy’s speech to a joint session of Congress on May 25, 1961, is perhaps the most often cited example of the philosophy that when you set big … Read More

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In patient experience work, there’s no “Silver Bullet.” But are you trying to keep too many plates spinning?

In a recent blog post, I argued that the problem of searching for a single, easy-to-implement patient engagement tactic goes beyond the fact that one doesn’t exist. Believing that a simple silver bullet strategy is out there actually stymies continuous improvement, innovation and effective implementation.

So if there is no single silver bullet, one might reasonably jump to the conclusion that a shotgun approach – implementing multiple solutions simultaneously – would produce better results. Read More

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Effective Leadership Communication: How to diminish the “F” factors that discourage employees from speaking freely

In a recent blog post titled, “Are Exit Interviews a Waste of Time?” I shared the observations of the chief human resources officer of a large, international corporation. He pointed out that employees heading out the door rarely are open about all of the true reasons for leaving because they fear burning bridges.

The article “Can Your Employees Really Speak Freely?” from the January-February 2016 issue of the Harvard Business Review provides a Read More

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Competing Shortages: Is One Fix Contributing to a Bigger Problem for Nursing?

For more than 20 years, the looming caregiver shortages in primary care medicine and nursing have been well documented.

In its study on workforce supply and demand projections released in November, 2016, the National Center for Healthcare Workforce Analysis of the U.S. Department of Health and Human Services stated: “Under current workforce utilization and care delivery patterns, the 2025 demand for primary care physicians is projected to exceed supply at the national level.” (See Chart.) Read More

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“Loyalty is everything!”

loyaltyLoyalty. Such a noble trait that we seek and deeply value in our closest friends, family members and colleagues at work. When used in a business context, it is usually preceded by “customer” and is a primary goal of the marketing strategist.

But it wasn’t a marketing strategist who proclaimed “loyalty is everything” for health care providers earlier this year at the Executive Dialogue sponsored by the Society for Healthcare Strategy and Market Development. Michael … Read More

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