Three things Sr. Jean can teach us about patient and staff engagement
Spring is indeed a time of renewal, hope and miracles: life returns outside our window, the season of Lent … and, of course, March Madness. During the opening days of play, the first-time-ever defeat of a #1 seed (Virginia) by a #16 seed (University of Maryland – Baltimore County) promised to be the story of the tournament. Then along came Loyola Chicago. Even if you don’t like the Catholic Church and couldn’t care less about college basketball, you have to love Sister Jean, the 98-year-old chaplain of the Loyola University of Chicago basketball team. Just seeing her in the stands rooting for the Loyola Ramblers brings a smile to your face. But it wasn’t until I heard and read a couple of her post-game interviews