Month: August 2018

Inspiration for my columns on how to improve employee retention, engagement, and customer experience come from many places. Often, I’m the beneficiary of great insights from the work we’re doing with leading organizations across the country. But recently, I was given one of the best lists of questions I’ve ever seen for guiding a truly meaningful conversation between supervisor and employee right in my own hometown … from my wife. A life — and career — changing experience My wife Luanne joined the Guest Relations department at Barnes-Jewish Hospital after her life-changing spine surgery there early last year. She expected the 7-hour procedure to make a major difference in her physical condition. But what she didn’t expect was the impact that just being at the