Why empathy may be most important in effective care transitions
Even if they’ve never stayed at a Motel 6, most people remember the hotel chain’s iconic ads that ended with Tom Bodett’s friendly reminder, “We’ll leave the lights on for ya.” While hospitals certainly always “leave the lights on” for patients in need, unlike the hospitality industry, “come back and see us soon” is not something you’ll typically hear from hospital staff.
Burl Stamp
September 25, 2018
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