At every hospital across the country this week, there were surely heartwarming – and heart wrenching – stories of families coping with life-threatening injury and illness during the Thanksgiving season. We often hear families tell us how thankful they are for the superb care provided by doctors, nurses, techs, housekeepers and other members of the care team, especially during this season. And, indeed, we all should be grateful for the skill, compassion and dedication of … Read More
Developed over 30 years ago, the widely-used S.M.A.R.T. goals model has helped thousands of organizations write more effective goals. But what about implementation? Our smarter S.M.A.R.T. goals approach focuses on how to use goals to change behavior and drive higher performance in healthcare organizations.
For more information on how to use goal-setting to improve outcomes and advance employee engagement, download our latest whitepaper: Stamp&Chase LeaderBriefing – A Smarter Approach to SMART Goals.
In our work with major health systems across the country, we’ve advocated leaders adopt the golden 5-to-1 ratio in their interactions with colleagues and their teams.
This research-based strategy reveals the power of five positive comments for every one criticism in high-performing teams and organizations. This practice and the underlying research were cited in a 2013 Harvard Business Review article by Jack Zenger and Joseph Folkman, “The Ideal Praise-to-Criticism Ratio.”
But an insightful observation from … Read More
In a leadership workshop earlier this month at Summa Health in Akron, OH, a manager shared one of the most definitive, straightforward affirmations of true staff empowerment that I’ve ever heard. She explained that often when an issue or problem arises, by the time she becomes aware of it and approaches her team to work through a solution, she is confidently told, “Don’t worry; the village has it handled.”
Empowerment is a frequently vaunted goal … Read More
Like most of our experiences in life, the patients and families we remember best are the ones whose satisfaction with our care falls at the extremes. On one hand, the family that is effusive in their praise is one everyone likes to remember. At the other extreme, we can’t forget the families who are disappointed and seem to be critical of virtually everything we do. Even months after they’ve left the hospital, the experience of … Read More