Author: Burl Stamp

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Do our actions always match our aspirations in patient experience?

Is exceptional patient experience a priority in your organization? Virtually all leaders in health care I talk with answer with a resounding “yes.”

But this question also prompts reflection. How much of a priority is improvement in patient experience? Does our stated philosophy drive our everyday practice, especially in what we reward … and what we penalize?

First, we need to acknowledge and celebrate the fact that the vast majority of dedicated healthcare professionals provide … Read More

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Why staff on the frontlines need more – and different – support from leadership right now

Overwhelmed. Exhausted. On-edge. Discouraged.

As the pandemic has worn on longer than most of us imagined, the adjectives to describe our collective emotional state grow increasingly pessimistic. From small children frustrated by virtual learning to the elderly isolated without physical contacts with family, everyone is stressed.

For staff on the frontlines, their stress is exacerbated by the public’s feelings of restlessness, economic uncertainty, frustration, and anger. For leaders, acknowledging that your employees are being verbally … Read More

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Four concrete leadership strategies to engage virtual teams

Nothing in recent memory has turned the world upside down for work teams like the coronavirus pandemic. Issues have varied by industry, but dealing with a larger contingent of virtual workers as been one of the most common challenges for bosses.

While employees working from home initially claimed to love the convenience, I’ve heard many admit that they increasingly long for the connection and companionship of colleagues. And for companies – especially those that thrive … Read More

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COVID-19’s invisible healthcare heroes – and how to better support them

Sadly – and maybe predictably – the parades, pan-beating, headlight-flashing and banners have all faded as the pandemic has worn on. And what’s left? Health care professionals continuing to put their own lives in jeopardy – both physically and emotionally – to care for patients, especially in a handful of states where rapidly rising COVID-19 cases are pushing hospitals to capacity.

Throughout this crisis, one group of soldiers has been working behind the scenes to … Read More

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Top 10 “people” strategies that should be part of your COVID-19 recovery plan

Health care organizations are formulating recovery plans from the coronavirus crisis, and how to ramp up volume is understandably a top priority. But this unprecedented crisis has taken a toll on more than just the income statement and balance sheet. The very fabric of organizational culture has been stretched — and in some cases torn — by the emotional, physical and financial burden inflicted by COVID-19 and the tsunami effect it has had on the … Read More

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