Author: Burl Stamp

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Top 10 “people” strategies that should be part of your COVID-19 recovery plan

Health care organizations are formulating pandemic recovery plans from the coronavirus crisis, and how to ramp up volume is understandably a top priority. But this unprecedented crisis has taken a toll on more than just the income statement and balance sheet. The very fabric of organizational culture has been stretched — and in some cases torn — by the emotional, physical and financial burden inflicted by COVID-19 and the tsunami effect it has had on the industry. Paying attention to organizational culture is essential for a successful, comprehensive comeback. Here’s our Top 10 list of strategies to help the people in your organization — not just the bottom line — recover successfully. 10. Cascade leadership check-ins. As the shutdown and crisis has worn on longer

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Employee engagement ideas from stamp & chase

This is health care professionals’ finest hour. It can be leadership’s finest hour, too.

Among many emotional moments during the pandemic, the public’s outpouring of support for health care professionals has been among the most moving. Few positives have come out of this tragic time, but dedicated health care professionals being lauded by their communities is certainly one of them. Unfortunately, the public’s appreciation for healthcare workers may be short-lived. Smart leadership teams are focused on effective employee engagement ideas to sustain their teams during this trying time. While support from the outside is heartwarming, experience tells us that gratitude and support expressed from inside is more important. Smart leaders are looking for employee engagement ideas that will have a lasting impact on workplace culture after the current crisis has passed. Now is the time for health care leaders

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Why patient experience is important - Barnes Jewish Hospital

The importance of encouraging health care staff to show their personalities

Guest Blog by Ken DeSieghardt UPDATE: Stamp & Chase was pleased to post this guest blog from our long-time friend Ken DeSieghardt, in March 2020. Sadly, we lost Ken in August, 2021, after he contracted COVID. This post continues to celebrate the courageous, dedicated work of the caring staff at Barnes Jewish Hospital. All of us touched by Ken’s kindness, humor and generosity are grateful for the additional time we had to spend with him because of his successful transplant. His message powerfully describes why patient experience and compassionate communication are important. On February 27, 2019, I was admitted to Barnes-Jewish Hospital in St. Louis due to acute respiratory failure, in the hopes that a new set of lungs would become available soon for transplant. My ability

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leadership training with stamp & chase consultants

How much money are you wasting on leadership training?

From a consulting firm that offers leadership development training as an essential component of our work, this may seem an unlikely question. But it is a question we constantly ask ourselves. This introspection helps guide the way we approach professional development and ensures we maximum value to the organizations we serve. To ensure success and maximize return-on-investment from leadership development training, organizations can benefit from the same disciplined thinking that underpins value-based care and population health strategies: it’s the outcome, not the input, that matters. Feeling Good vs. Getting Better In medicine, some therapies or drugs may make a patient feel good about taking them, even if they don’t help them get better. This issue was described in a 2019 article in the New York

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purposeful rounding - stamp & chase

Purposeful rounding? Or rounding with a higher purpose?

Has there ever been a single management practice that has promised to solve more problems than rounding? Especially in the realm of patient experience improvement, leadership teams often turn to various interpretations of rounding — including “purposeful rounding” — as the silver bullet to turn around lagging CAHPS scores. More often than not, they are disappointed. So, is leadership rounding an ineffective strategy? Hardly. But like so many management principles, the magic is in the why and how we implement the practice. Rounding has been tagged with many different monikers, including LEAN’s “gemba walk” and Hewlett and Packard’s “management by walking around.” But more important than what we call the practice, all successful, purposeful leadership rounding approaches have one thing in common. They are about

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man in meeting suffering from burnout

10 tips for making one of the best venues for team-building better

“Another meeting?!” It’s a frustration we hear often, especially in health care provider organizations. And for good reason. Meetings are often held for the wrong reasons, are poorly planned and can be just plain boring. But when they are inclusive, open and well-planned, department staff meetings can be one of the most powerful places to cultivate teamwork and trust across and with a team. Like so many long-standing, accepted management practices, the magic and key to success is in the how and why we deploy them. First, if managers believe that the primary purpose of a team meeting is to share information, they will likely continue to be disappointed in the lukewarm reception they get from their staff. Too many department meetings consist of 55

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purpose sign graphic from stamp & chase

Have we lost the power of purpose in health care?

Understanding purpose in organizations seems to be one of the most talked about issues – and opportunities – in companies today. A few weeks ago, 181 CEOs who are part of the prestigious Business Roundtable signed a new statement on the “Purpose of a Corporation.” No longer is simply driving shareholder value the top priority, they said. Rather, the statement recognized that the purpose of an organization in management is key in engaging and serving all stakeholders: customers, employees, suppliers, communities and shareholders. Haven’t we always understood purpose in healthcare? Many in health care would argue that we’ve always understood the purpose of our organizations in management. After all, can there be a higher purpose than serving our fellow human beings at some of the

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medical employees at stamp & chase reviewing patient's work

Five hacks to make huddles more helpful

When organizations think about “improving communication,” they often start with grand plans to revamp intranet sites, introduce new digital/print publications or expand social media strategies. But when you consider that employees’ preferred source of communication is their direct supervisor, doesn’t it make sense to start small and local? Regular team huddles help staff members support one another, stay connected to immediate priorities and problem-solve issues real-time. But they only work when they are structured in a way that accomplishes these specific goals. Following are five straightforward principles to help make huddles truly helpful to frontline staff. Short and Sweet One of the most common ways for huddles to go haywire is for them to become mini staff meetings. By keeping the huddle to 5-10 minutes

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medical employees discussing patient's health graphic from stamp & chase

What health care can learn from “Me, too!” about unprofessional behaviors

“Me, too!” It has become the battle cry for those harmed by harassment in the workplace. While the movement emerged primarily in response to sexual harassment, it should send a loud and clear signal to all companies that their employees will not tolerate the same level of inappropriate, unprofessional behavior that they have in the past. Beyond sexual harassment, health care provider organizations have made clear in policy that unprofessional behaviors harm a safe, highly reliable work environment. But even with more structured policies, do harmful, inappropriate behaviors persist in practice? Both the “Me, too!” movement and the findings of a new study led by a Vanderbilt University professor suggest that smart organizations dedicated to safe care should re-double efforts to reduce inappropriate, harmful behaviors.

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manager talking to staff to improve hospital staff engagement graphic from stamp & chase

Why great leaders must be effective teachers … and constant learners

“I am a teacher. It’s how I define myself. A good teacher isn’t someone who gives answers out … but is understanding of needs and challenges and gives tools to help other people succeed. That’s the way I see myself. So whatever it is that I will do eventually after politics, it’ll have a lot to do with teaching.” – Justin Trudeau, Prime Minister of Canada Strong managers are great teachers. And great teachers are constant learners. Organizations seldom describe the role of an effective manager as “teacher.” But indeed, the philosophy described by Canadian Prime Minister Trudeau captures the essence of what it means to lead a team in a way that nurtures staff engagement and maximizes results. That’s why the first and foundational

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