Author: Burl Stamp

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Have we lost the power of purpose in health care?

Understanding and leveraging purpose in organizations seems to be one of the most talked about issues – and opportunities – in companies today. A few weeks ago, 181 CEOs who are part of the prestigious Business Roundtable signed a new statement on the “Purpose of a Corporation.” No longer is simply driving shareholder value the top priority, they said. The statement recognized an organization’s role in engaging and serving all stakeholders: customers, employees, suppliers, communities … Read More

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Five hacks to make huddles more helpful

When organizations think about “improving communication,” they often start with grand plans to revamp intranet sites, introduce new digital/print publications or expand social media strategies. But when you consider that employees’ preferred source of communication is their direct supervisor, doesn’t it make sense to start small and local?

Regular team huddles help staff members support one another, stay connected to immediate priorities and problem-solve issues real-time. But they only work when they are structured in … Read More

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What health care can learn from “Me, too!” about unprofessional behaviors

“Me, too!”

It has become the battle cry for those harmed by harassment in the workplace. While the movement emerged primarily in response to sexual harassment, it should send a loud and clear signal to all companies that their employees will not tolerate the same level of inappropriate, unprofessional behavior that they have in the past.

Beyond sexual harassment, health care provider organizations have made clear in policy that unprofessional behaviors harm a safe, highly … Read More

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Why great leaders must be effective teachers … and constant learners

“I am a teacher. It’s how I define myself. A good teacher isn’t someone who gives answers out … but is understanding of needs and challenges and gives tools to help other people succeed. That’s the way I see myself. So whatever it is that I will do eventually after politics, it’ll have a lot to do with teaching.” – Justin Trudeau, Prime Minister of Canada

Strong managers are great teachers. And great teachers are … Read More

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The best question to get patient rounding off to a great start

While the health care executives we work with universally agree on the benefits of leader rounding conversations with both patients and staff, theories vary widely on how to make these interactions most helpful and productive.

Effectively choreographing these conversations depends much more on active listening to empathetically judge where to take the discussion than on inane scripts or lists of questions. A warm, sincere introduction and the right initial open-ended question can make or break … Read More

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