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Fresh, usable ideas to help your team think differently about patient and team engagement

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Purposeful rounding? Or rounding with a higher purpose?

Has there ever been a single management practice that has promised to solve more problems than rounding? Especially in the realm of patient experience improvement, leadership teams often turn to various interpretations of rounding as the silver bullet to turn around lagging CAHPS scores. More often than not, they are disappointed.

So, is leadership rounding an ineffective strategy? Hardly. But like so many management principles, the magic is in the why and how we implement … Read More

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10 tips for making one of the best venues for team-building better

“Another meeting?!”

It’s a frustration we hear often, especially in health care provider organizations. And for good reason. Meetings are often held for the wrong reasons, are poorly planned and can be just plain boring.

But when they are inclusive, open and well-planned, department staff meetings can be one of the most powerful places to cultivate teamwork and trust across and with a team. Like so many long-standing, accepted management practices, the magic and key … Read More

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Have we lost the power of purpose in health care?

Understanding and leveraging purpose in organizations seems to be one of the most talked about issues – and opportunities – in companies today. A few weeks ago, 181 CEOs who are part of the prestigious Business Roundtable signed a new statement on the “Purpose of a Corporation.” No longer is simply driving shareholder value the top priority, they said. The statement recognized an organization’s role in engaging and serving all stakeholders: customers, employees, suppliers, communities … Read More

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Five hacks to make huddles more helpful

When organizations think about “improving communication,” they often start with grand plans to revamp intranet sites, introduce new digital/print publications or expand social media strategies. But when you consider that employees’ preferred source of communication is their direct supervisor, doesn’t it make sense to start small and local?

Regular team huddles help staff members support one another, stay connected to immediate priorities and problem-solve issues real-time. But they only work when they are structured in … Read More

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What health care can learn from “Me, too!” about unprofessional behaviors

“Me, too!”

It has become the battle cry for those harmed by harassment in the workplace. While the movement emerged primarily in response to sexual harassment, it should send a loud and clear signal to all companies that their employees will not tolerate the same level of inappropriate, unprofessional behavior that they have in the past.

Beyond sexual harassment, health care provider organizations have made clear in policy that unprofessional behaviors harm a safe, highly … Read More

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