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Why great leaders must be effective teachers … and constant learners

“I am a teacher. It’s how I define myself. A good teacher isn’t someone who gives answers out … but is understanding of needs and challenges and gives tools to help other people succeed. That’s the way I see myself. So whatever it is that I will do eventually after politics, it’ll have a lot to do with teaching.” – Justin Trudeau, Prime Minister of Canada

Strong managers are great teachers. And great teachers are … Read More

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The best question to get patient rounding off to a great start

While the health care executives we work with universally agree on the benefits of leader rounding conversations with both patients and staff, theories vary widely on how to make these interactions most helpful and productive.

Effectively choreographing these conversations depends much more on active listening to empathetically judge where to take the discussion than on inane scripts or lists of questions. A warm, sincere introduction and the right initial open-ended question can make or break … Read More

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Through a patient’s eyes, is “precision” medicine truly “personalized” medicine?

In the cover story “The Future of Medicine” in the January issue of National Geographic magazine, journalist Fran Smith and photojournalist Craig Cutler explore the remarkable promise of gene research and treatment.

“It’s a very simple principle,” commented Razelle Kerzrock, an oncologist and director of the Moores Center for Personalized Medicine, in the article. “You pick the right drugs for each patient based on the tumor profile, not based on a part of the body … Read More

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Are too many patients today “lost in transition?”

Since 1983 when Medicare launched the prospective payment system (PPS), the average inpatient hospital stay has declined from 10.0 to 4.5 days. During this same period, Medicare discharges to skilled nursing increased four-fold.  Health care providers are well aware that patients are being discharged at a higher acuity and with far more significant needs for continuing care. What often is not recognized is how vulnerable patients are during transitions between care settings, especially older adults … Read More

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Are “lazy” managers – or misguided organizations – to blame for high turnover?

It is rare that I disagree with the premise or findings of a Harvard Business Review article. They are generally well-researched by top scholars and thinkers on issues facing businesses today.

But when I saw the headline, “Don’t Let Lazy Managers Drive Away Your Top Performers,” I was skeptical. Then I read the first paragraph of the article:

“Many people believe that being a good manager only requires common sense, and that it is therefore Read More

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