One of the most rewarding aspects of working with diverse healthcare organizations across the country is the opportunity to learn from so many talented, dedicated professionals. The insights and inspirations I witness are personally gratifying – and enormously beneficial to the other client organizations I work with. Recently I had the good fortune to meet and learn from Pedro Ceniza, RN, a dedicated assistant director of nursing at Jacobi Medical Center in The Bronx. I was rounding with Mr. Ceniza during the evening/night shift to identify and better understand some of the unique struggles and opportunities to improve the patient experience on the third “tour.” The best practice I observed had nothing to do with the night tour specifically. As we rounded on the seven