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Three Messages Your Staff Want and Need to Hear Most

Whether you are a senior executive, middle manager or frontline staff member, health care seems to get more complicated every day. Endless regulations, increasing financial challenges, pressures to guarantee quality and safety. And now, the uncertainty of health care reform.

But while the issues become increasingly complex, the communication frontline health care professionals need most from managers arguably becomes more straightforward, focused and— perhaps counterintuitively— basic as times get more complicated.

Think about frontline employees’ … Read More

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Effective Leadership Communication: How to diminish the “F” factors that discourage employees from speaking freely

In a recent blog post titled, “Are Exit Interviews a Waste of Time?” I shared the observations of the chief human resources officer of a large, international corporation. He pointed out that employees heading out the door rarely are open about all of the true reasons for leaving because they fear burning bridges.

The article “Can Your Employees Really Speak Freely?” from the January-February 2016 issue of the Harvard Business Review provides a Read More

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Competing Shortages: Is One Fix Contributing to a Bigger Problem for Nursing?

For more than 20 years, the looming caregiver shortages in primary care medicine and nursing have been well documented.

In its study on workforce supply and demand projections released in November, 2016, the National Center for Healthcare Workforce Analysis of the U.S. Department of Health and Human Services stated: “Under current workforce utilization and care delivery patterns, the 2025 demand for primary care physicians is projected to exceed supply at the national level.” (See Chart.) Read More

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One simple question can reveal the underlying culture in a physician’s office

For the sixth time, I recently facilitated the annual Executive Dialogue of the Society for Healthcare Strategy & Market Development of the American Hospital Association. The unique format of the conference features presentations by three nationally-renowned speakers followed by facilitated dialogue with the audience of senior healthcare strategy executives.

Speaking to the program theme of “leading change,” Peter Fine, president & CEO of Phoenix-based Banner Health, talked not only about the organization-wide, big-picture, strategic … Read More

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What we can learn from Coach K about patient experience accountability

I never thought I’d be writing a blog post under this headline.

With a wife who is a die-hard Kansas Jayhawk and a son who is a loyal Indiana Hoosier, admitting that I could learn anything from Duke Blue Devils Coach Mike Krzyzewski is unthinkable in my house. Applying a lesson from college basketball to patient experience strategy seems even more improbable.

But in December when Coach K suspended guard Grayson Allen indefinitely after he … Read More


WE HAVE A SIMPLE MISSION

Improve patient care by improving communication.

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