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Healthcare Employee Retention

Hold the pepperoni; staff are craving something more satisfying than pizza

Several weeks ago during an NBC Nightly News story on the effects of nurse burnout, I heard a tired, dedicated nurse from Little Rock voice in frustration, “… and please don’t order us any more pizza.” In a face-to-face conversation with a health care worker a few weeks ago, I heard a similar sentiment: “If one more person tries to hand me a piece of candy, I’m going to throw it back in their face.” Even before today’s concerns about the effect of nurse burnout, how to best recognize staff has been an issue that I’ve seen leaders grappling with since the beginning of my career. I’ve seen it all, from complicated points-and-prizes systems to “thank you” candy bars with the hospital’s logo. In the

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Burl Stamp January 13, 2022 No Comments
Healthcare Employee Engagement

Everyone Can Be a Caregiver (Even a CEO!)

Several years ago I was leading a management workshop at a very large health system. With over 200 people in the room, there was spirited discussion about the opportunities and obstacles to improving the patient experience in the system’s hospitals. I noticed one of the leaders patiently holding her hand up near the back of the room and made my way back to give her the microphone. She hesitantly started, “I’m the director of Environmental Services, and I know we don’t have a direct impact on patients’ care, but ….” While I hated to interrupt her, I just couldn’t let her opening statement stand without a polite challenge. “I’m really sorry, but I have to interrupt,” I respectfully said. “I have a list of stories

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Burl Stamp September 5, 2017 No Comments

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