Author: Burl Stamp

by Burl Stamp Burl Stamp No Comments

Five Sure-Fire Ways to Wreck Rounding

Over the past decade, health care leadership rounding has become a best-practice staple for organizations that are striving to improve patient experience, employee engagement and the overall culture of performance. While in healthcare we sometimes act like we invented the practice, it has been pursued in different forms for many years in other industries. If you are a disciple of Lean Manufacturing and the Toyota Production System, you call it “going to the gemba.” Bill … Read More

by Burl Stamp Burl Stamp No Comments

Workplace Etiquette | 3 Tips for Dealing with Politics (or Other Touchy Subjects)

Regardless of how you lean, leave politics at home.

Sometimes, inspiration for my weekly blog post comes from unexpected places – like a quiet, late-evening dinner on the road.

After a successful day with a client recently, I arrived back at my hotel for a later-than-usual dinner. There were only a few people left in the restaurant, and I was seated near a table of three gentlemen. While I wasn’t interested in eavesdropping, it was Read More

by Burl Stamp Burl Stamp No Comments

Everyone Can Be a Caregiver (Even a CEO!)

Several years ago I was leading a management workshop at a very large health system. With over 200 people in the room, there was spirited discussion about the opportunities and obstacles to improving the patient experience in the system’s hospitals. I noticed one of the leaders patiently holding her hand up near the back of the room and made my way back to give her the microphone.

She hesitantly started, “I’m the director of Environmental … Read More

by Burl Stamp Burl Stamp No Comments

What We Can Learn from Truly Gifted Listeners

How many people have you encountered in your life who are truly gifted listeners? When I asked myself this question recently, I was honestly surprised with how short my list was.

For me, this reflection was prompted by a conversation I had a couple of weeks ago with my best friend from high school, David Grimm. His mom and dad were like second parents to me, and I deeply miss the conversations I had with … Read More

by Burl Stamp Burl Stamp No Comments

Why Real Empathy Has to Start with Real Listening

Visiting with patients during rounds is one of the things I love most about my work with health care providers across the country. I remember conversations with patients that cover the range of emotions – uplifting, sad, funny, disheartening, frustrating … and almost always humbling.

But it is a conversation with a paraplegic patient at a HealthSouth acute rehabilitation hospital a few years ago that I still reflect on often because of the important lesson Read More

Top